BS ISO/IEC 20000-10:2018

This standard BS ISO/IEC 20000-10:2018 Information technology. Service management is classified in these ICS categories:

• 03.080.99 Other services
• 35.020 Information technology (IT) in general

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000‑1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

1. organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);

2. organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;

3. organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;

4. practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).