BS 7000-1:2008

• 03.100.70 Management systems
• 03.100.01 Company organization and management in general
• 91.020 Physical planning. Town planning

This part of BS 7000 gives guidance on managing innovation, specifically the design and development of innovative and competitive products that satisfy customers’ perceived needs and aspirations in the long-term future. It stretches the planning horizon to at least two generations after that currently under development.

NOTE 1 In line with the convention adopted by British Standards, the term “product” also encompasses services, processes and business models.

Guidance covers the total experience and benefits of innovating, as well as the application of general principles and techniques to the management of innovation, from conception, creation, fabrication, delivery and sustenance in markets, right through to withdrawal, final disposal, recycling and the development of subsequent generations of offerings.

The standard applies to all types of organizations (not least small and medium-size enterprises that seek to grow) in manufacturing, process, service and construction industries as well as in the public and not-for-profit sectors.

The guidance in this standard covers all levels of staff and management. It dovetails with that in other design management guides: BS 7000‑2, BS 7000‑3, BS 7000‑4 and BS 7000‑6. Insights are provided into what can be attained at all levels of an organization.

This standard complements BS EN ISO 9001. Innovation is critical to sustaining customer satisfaction over the longer term, and considerable skill is required to design quality into products, services and processes. All innovation, bar none, is designed. No innovation can be implemented or brought to market without going through at least one design phase. Detailed guidance is provided, relating to innovation management systems, which help to achieve the desired quality and customer satisfaction (see Clauses 5 and 6). Notes throughout indicate clauses that facilitate fulfilling the requirements of this widely-adopted specification.

NOTE 2 See Bibliography for other documents providing guidance on general management techniques.

NOTE 3 Guidance on procedures needed to meet statutory requirements (such as health and safety, or product certification and liability) are not intended to be comprehensive.