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sklademVydáno: 2018-10-10
UNE ISO 10002:2018
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
Gestión de la calidad. Satisfacción del cliente. Directrices para el tratamiento de las quejas en las organizaciones.
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Označení normy: | UNE ISO 10002:2018 |
Počet stran: | 76 |
Vydáno: | 2018-10-10 |
Status: | Norma |
DESCRIPTION
This standard UNE ISO 10002:2018 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations is classified in these ICS categories:
- 03.120.10
Categories: